Frequently Asked Questions

Can you repack a parcel for me if it is too big or too heavy to be forwarded to me?
We offer repacking services for packages that are ...
Views: 1252

What happens to my package if it cannot be repacked?
If a package cannot be repacked, then you have sev...
Views: 764

One of my packages is at your ShipitAPO facility and it has become a problem because the United States Postal Service will not forward it to me. What can I do?
When we have a package of yours that is a problem ...
Views: 734

Without overpacking, what modifications does ShipitAPO make to my package?
When we process a package on behalf of a ShipitAPO...
Views: 712

How do I request special package services?
All special package services are requested via you...
Views: 684

For security reasons, I'd like to overpack one of my packages. Is that possible?
Many of our ShipitAPO members request an "Overpack...
Views: 659

Are there fees associated with special package services?
There are fees associated with special package ser...
Views: 545

Can I request that you consolodate my packages into one package?
We do not offer any service to consolidate package...
Views: 526

Can I choose to forward a specific package to an alternate address?
We can forward any package for you to an alternate...
Views: 523

I just realized that you forwarded a package to me that I no longer want. What should I do?
When you receive a package that you have decided t...
Views: 513

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You are responsible for all three (3) of the above fees for each package we forward on your behalf.