FAQ
About Your ShipitAPO Billing
How can I pay for the services of ShipitAPO?
You can pay the fees charged by ShipitAPO by credit card or PayPal®. The credit cards accepted are Visa and MasterCard and American Express. If you are using PayPal, you must maintain a pre-paid account balance which package fees will be deducted from at the time of package processing. We only charge your account when we have a package to process for you.
My credit card is expired. How can I update it?
When you log into your ShipitAPO members area, you may update your billing information. For security reasons, we do not update billing information via email.
Will you accept an international credit card for my ShipitAPO account?
ShipitAPO accepts only credit cards based in a United States bank and selected foreign countries.
How do I use PayPal®?
When using PayPal® to pay for ShipitAPO services, you must add funds to your ShipitAPO account BEFORE we process your package. At the time of processing your package, fees will be deducted from your existing ShipitAPO account balance. As such, you need to send us money via PayPal before we process a package, otherwise there are penalties for having an insufficient ShipitAPO account balance. Use this address when sending us funds: paypal@shipitapo.com. Please include your ShipitAPO OneNumber (your ShipitAPO Account Number) somewhere in the transaction message, preferably in the subject line. Use our online quote tool to estimate how much money to send us. The link to our quote took can be found at the top of this page under the Pricing.
May I use both a credit card and PayPal®?
ShipitAPO members can add pre-paid funds via PayPa®l at any time to their ShipitAPO account balance. Any funds available in your ShipitAPO account balance will be used before we charge your credit card. Your credit card will only be used in the event that you do not have enough money in your ShipitAPO account balance at the time of processing your package.
My shipping charges seem to have changed drastically since May, 2007. What is going on?
In May 2007, the United States Postal Service completely revamped their model for determining postage and, as a result, we’ve had to adjust. Please refer to our ShipitAPO website for updates on the details of the changes in the United States Postal Service and how it affects our members.
I have received a message that my package cannot be processed because my transaction was declined. What does that mean?
Our credit/debit card processor does not tell us what is wrong with a transaction, only that the card information provided was declined. The reasons could be any of the following: too many uses as seen by your bank; over the credit limit; fraud; or the bank’s own security profile system not liking something. All we know from our end is that a charge is accepted or denied and yours was denied.
You mailed out my package and I never received it. I want my money back. If you don't give it to me, I am going to dispute the charge on my credit card.
While we are as disappointed as you are, probably more so, that your package was not delivered, per the ShipitAPO Terms of Use, you cannot hold us liable should the shipping carrier fail to deliver your package. Furthermore, should you dispute the charge on your card, we will contest it. And when we win, we will charge you a $35.00 Chargeback Resolution Fee.
What do ShipitAPO charges look like on my credit/debit card statement?
ShipitAPO has no control of what exactly you will see on your credit/debit card statement but ShipitAPO charges should appear with these terms or combinations of these terms: ShipitAPO; Military Mail Solutions, LLC; Quincy, MA.
Understanding the US Postal Service
How does the United States postal service track packages to APO and FPO addresses?
For each package that we forward to the United States Postal Service on your behalf, we are given a USPS Delivery Confirmation number. We send this tracking number to you so that you may be able to obtain information about your package from the USPS. Some APO/FPO locations are hooked into the USPS Delivery Confirmation system, others are not. Further, some APO/FPO locations are hooked in, but do not maintain tracking information. You may contact your local Postmaster for more details.
Why isn't Certified Mail a mail class option for forwarding to my APO/FPO mailing address even though my family can do it when they mail items to me?
Currently, the US Postal Service only offers Certified Mail at the US Post Office walk-up window and has not yet authorized this class of mail service to be implemented using the automated shipping software we use.
When it becomes available for use with our software we will offer it as an option.
Does ShipitAPO offer Express Mail refunds?
Due to the complexities of determining the ever-changing service committments as provided by the USPS, which the USPS structures around "by the times authorized by the local postmaster," we are unable to offer Express Mail postage refunds.