FAQ

About ShipitAPO

Is ShipitAPO a reliable company?

Yes! Launched in 2000, ShipitAPO creates a link between APO/FPO/DPO address holders and merchants that do not service APO/FPO/DPO addresses directly. In doing so, ShipitAPO not only brings new shoppers to the Web but also provides new opportunities for APO/FPO/DPO address holders to purchase a wider variety of products than ever before.

About Our Facilities

Where is ShipitAPO located?

In order to provide the lowest possible shipping rates to APO/FPO/DPO addresses, we currently maintain two package processing facilities: One on the East coast in Horsham, Pennsylvania and the second on the West coast in Vacaville, CA.

What are your processing hours?

Our facilities are open Monday through Friday, from 8:00AM to 4:00PM. We are closed on all Federal holidays.

How can I arrange for your facility staff to sign for a package for me?

The staff at our package processing facilities are well accustomed to providing any signature confirmations that a vendor may require. This is nothing that you need to arrange with us.

If my vendor requires a telephone number, what should I use?

You should use the telephone number of our customer support: 1-815-301-6657

Do you have a Fax Number?

Yes. You may fax us documents at 1-815-301-6657.

Can I drop off or pick up packages at one of your facilities?

No, there is no personal drop offs or pick ups. We only accept packages from commercial shipping carriers and we only forward packages by commercial carriers.

Obtaining Customer Service

What is the quickest way to get customer support?

The fastest way to obtain support is to send an email to our Customer Support Team at customerservice@shipitapo.com. Please include your ShipitAPO account number and all tracking information about the package in question so our team is able to respond quickly and efficiently.

What causes packages to not be processed properly?

We process large volumes of packages daily and have a very small percentage of problem packages. The most common cause of these problems is an incomplete ShipitAPO address on the label. This means that the address is missing an EXACT ShipitAPO owner name and/or missing an EXACT matching ShipitAPO account number. This causes a tremendous amount of investigative work on our part, as we can never simply guess about the owner of a package. The other cause of problems includes us receiving packages that the United States Postal Service will not forward (due to size, weight or content restrictions).

How can I speak to a live person?

You may always leave a message with our Customer Support answering service and you will be supported via email. For support continuity and security purposes, we do not offer live customer support. Our customer support answering service telephone number is 1-815-301-6657.

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Learn About Our Fees

You are responsible for all three (3) of the below fees for each package we forward on your behalf.

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